Pilgrims’ Interaction with the Services Provided by the General Presidency of Al-Haramain Affairs via Facebook." 'A field Study on the Users of my page' The Ministry of Hajj and the Grand Mosque

Abstract

The study aimed to identify the interaction of pilgrims with the services provided by the General Presidency of The Affairs of the Two Holy Mosques through "Facebook", and used the descriptive method of scanning the sample as a tool for collecting data. The field sample consisted of (200) individuals, studying mainly their use of the pages of ―the Ministry of Hajj, and the Grand Mosque". Results show the existence of statistical differences between the forms of interaction of the pilgrims with the services provided by the General Presidency of The Affairs of the Two Holy Mosques in the pages of "Ministry of Hajj, and The Holy Mosque", and the value of (t) was equal to (4.23**), which is a function at a level (0.01). There is also a statistical significant correlation between the extent to which pilgrims follow up on the services provided by the General Presidency of The Affairs of the Two Holy Mosques on the pages of ―the Ministry of Hajj, and the Holy Mosque‖ and the degree of its usefulness, and the value of the coefficient of correlation was equal to (0.44**), which is a function at a level (0.01).